Frequently Asked Questions

Booking a course:

I would like to book a place. What payment options are available?


1: You can book online and pay in full by visiting our "Book Now" page. We accept all major credit and debit cards. OR 2: You can complete a Booking Form and make a deposit payment (to reserve your place) followed by 2 or 3 instalment payments. OR 3: You can call us on 020 3290 4774 (9.00am - 5.30pm) and pay in full or reserve your place with a deposit payment. OR 4: If you are booking on behalf of a company we can invoice you. Please contact us on 020 3290 4774 or alternatively email us a Booking Form. We will require a Purchase Order Number (or name of person authorising) along with your company details and preferred invoice address.




Will I receive a recognised qualification?


All courses are accredited with nationally recognised awarding bodies. The Open College Network (OCN Credit4Learning) accredits all our courses. Some, however, are dually accredited with CPD (Continual Professional Development) and will also award you CPD points.




Are these courses recognised in Republic of Ireland?


We are pleased to confirm that our Level 3 (UK) certificates equate to a Level 5 and our Level 4 (UK) certificates equate to a Level 6 in Republic of Ireland. For a full list of regulatory bodies who recognise this qualification please see the attached " Qualifications can cross boundaries"




I have special needs. Am I still able to attend?


Please email us before you book a place and we can guide you on the best approach. We have taught many students with a wide range of special needs and many are now successfully employed or working independently. Please note, however, that we do need to know in advance if you have any special requirements to ensure that both our tutors and the training venue can provide the best learning environment for you.




I am under 18 years of age. Can I attend your course?


If you are under 18 (but over 16 at the time of the course start date) then you are eligible to attend provided you complete a Parental Consent Form and have it signed by a parent or guardian. Please call or email us to receive a copy of the consent form.




Are there opportunities for funding for this course?


Yes, there are a number of institutions who may offer funding on condition that you fall into a qualifiable category. In UK, your local JobCentre Plus may be able to help you with funding, or alternatviely visit your local library for a list of grants and fund providers local to you. Our Funding and Grants page covers a number of financing and grant routes.




What type of certificate will I receive?


When booking a course you will have the opportunity to select your certificate type. This can be digital or printed and will be issued by Geopace Training. If you choose the digital option then there is no certification charge, but for printed copies a small admin charge applies for printing and postage. When choosing a digital certificate you can order a printed copy at any time after completing the course. All certificates will carry the award status for your course and provides you with documentary evidence of your successful completion. You also have the option to select a certificate issued by our awarding body (OCN Credit4Learning). These certificates are issued in printed form only and carry the awarding body hologram and watermark. These certificates can also be ordered at any time after completing your course.




I am visiting the UK to attend your course or planning to attend a course located outside of the UK. Will this course be helpful to me?


We have trained many students from outside the UK, either visiting here specifically to attend our courses or attending one of our non-UK training venues. Our awarding body awards you a UK Accredited Certificate and acceptability is entirely at the discretion of your employer or organisation. In many cases our students are looking to enhance their existing professional skills to use outside of the UK or have no local training facilities that can match our extensive training itinerary.




I have booked a course and would now like to cancel. How do I do this?


You may be eligible for a full or partial refund depending on the number of week's notice you can give us. We must receive your notice of cancellation in writing (email or posted). Unfortunately we cannot accept cancellation requests by telephone. Please contact us as soon as possible as your cancellation period and refund eligibility is based on the time between us receiving your written instruction and the first day of your course. For further details please see our standard Terms & Conditions.




Which certificate option is best for me?


We offer you a number of options. i) DIGITAL CERTIFICATE (Geopace Training): If you choose this option we will email a link or a copy of your certificate to you within 7 working days. This option is ideal if you are looking for work and need a digital copy (pdf file) to send on to prospective employers. Your Abbini Training certificate will list all accreditations awarded and the standards you have attained, each course status and full course title. There is no charge for this option. ii) POSTED CERTIFICATE (Geopace Training): This is a printed copy of your digital certificate, produced on a tamper-proof certificate paper and provides you with a signed and authenticated copy of your digital certificate. There is a printing, admin and postage charge of £10.00 for this option. iii) POSTED CERTIFICATE (OCN): This certificate is awarded not by us but by our awarding body - OCN Credit4Learning. A certificate is awarded for each course, carries a hologram and is numbered. Please allow 6-8 weeks for delivery. Unfortunately digital copies of these certificates are not available. There is a registration, admin and postage charge of £25.00 for this option. We would recommend that you initially choose the digital certificate option. You then have the option, at any time after completing your course to request a posted certificate (Abbini Training) or posted certifcate (OCN) as and when you might need a printed copy. The additional certificate cost will be as originally specified when you booked your course(s).




Which course or courses are best for me?


If you are new to phlebotomy and have no previous experience then we would recommend our Introduction to Phlebotomy Course. This course awards you a nationally recognised and accredited qualifications at Level 3 (advanced level). After completing this course you will be able to apply for Trainee Phlebotomist (PayBand 2) positions (NHS) or private sector vacancies. If you already have previous phlebotomy experience then you may choose to specialise with a course in one of our advanced online areas of study - Neonatal & Paediatric Phlebotomy or, combining with cannulation, our Advanced Phlebotomy & Cannulation Course (available as online only or online and practical training day). If you are looking for additional practical experience then our Route to Competency Masterclass offers Live Blood Sessions and awards a Geopace Certificate of Competency. If you are looking to expand your horizons yet further then our tailored Aesthetic Therapy courses train you in blood-product related techniques such as Platelet-Rich Plasma harvesting (for Collagen Induction Therapy or Vampire Facials treatments). We also train in cannulation techniques as required for intravenous therapies such as IVNT and vitamin infusions. Our "Book A Course" page categorises courses depending on whether you are looking for Healthcare/Medical Training or Aesthetic Therapy Training, with many courses providing the same certification. Please don't hesitate to email or call us for advise if you are not sure which option is best for you.




Do you have eLearning options of your courses?


Many of our courses are also available as either classroom only or eLearning (online) for Part 1 - theory and Classroom Part 2 - practical skills. We also offer a range of aesthetic therapy courses in association with our training partner, Abbini Training. These courses are all online + classroom (hybrid), accredited eLearning and provide aesthetic therapy qualifications.




The coure location and date I wanted is fully booked. Do you have a waiting list?


Our courses are run as small groups and as places can fill very quickly. If the location you want is now fully booked then we recommend that you book onto the next available date for that location. You will then have a priority transfer option should an earlier place become available. Please let us know after booking that you would like to hear of earlier places, should they become available.




What information do you need to enable me to enrol?


We will need the following details:

  • Your full name, as you wish it to appear on your certificate
  • Your date of birth (should you wish to order a replacement certificate, this information will be requested and validated)
  • Your correspondence address (for posting your certificate, if ordering a printed copy)
  • Your occupation - not mandatory but helpful for our tutors when delivering your course
  • Your mobile number, or best contact number, in case of late course changes




How do I make a group booking?


If you are a group of 6 or more delegates then we can quote as a group booking. You can have the option of you / your friends / work colleagues training at one of our scheduled training locations on dates (and at times) to suit you or we can train you at your place of work or other nominated venue. Please call us on 020 3290 4774 or email info@geopace.net for further details.




Can I book a place now and pay later?


Yes, you can reserve your place on our course with a single deposit payment, which guarantees your place. You can then choose to pay the balance in 3 or 4 instalment payments spread to your convenience. Your last instalment payment must be no later than 14 days prior to the course start date.

Please call us on 020 3290 4774 to discuss payment options or complete a Booking Form.





Before attending:

How do I prepare for the course?


Some of our courses will require the completion of a Home Study Pack to prepare you for the classroom. Within your booking confirmation you will receive links to complete this extra study and this should also be completed before attending. Some courses are available as "hybrid" courses. These are divided into 2 parts - an online (elearning) part (Part 1 - theory) and a classroom part (Part 2 - practical skills). You must complete Part 1 before attending Part 2. Completion of additional (non-classroom) study will boost the number of "nominal learning hours" for each segment of your course and will add to the number of credits you are awarded. We recommend that you arrive at least 15 minutes before the start time. The venue reception staff will guide you to our training room(s) and you will also see signage for "Geopace Training". Don't forget to bring a notepad and pen!




What else do I need to know before attending?


i) If you are enrolling on our Introduction to Phlebotomy Course the practical sessions involve examining and identifying the main veins in your arm and therefore if you can wear a t-shirt or short-sleeved top it will help you. ii) Please make sure you attend the correct venue! Your Booking Confirmation, emailed to you, will contain the exact location. If at any time you are not sure please call us. We can re-email (or post) your booking confirmation on request. iii) On arrival at the training location reception staff will guide you to the training room(s) or you will see signage for "Geopace Training".




When does the course start and finish? How many breaks will I get?


Our classroom courses run over one full day with a start time of 9.30am (prompt) and finish time is around 5.00pm. We will have a morning and afternoon break of around 15 minutes, and a lunchtime break of usually 45-60 minutes. Please note that end of day timings are approximate and may over or under-run by up to 30 minutes.




Will I be expected to take notes?


We recommend that you take notes as you work through the course although this is not essential and entirely up to you. It may, however, help you when you complete the multiple-choice quizzes (at the end of most modules). Your course is supported with a number of information sheets and other resource material which your tutor will hand out during the course and for you to keep.




Will the course be mainly classroom-based?


Although you are based in a classroom for the duration of your course there will be a good mix of presentations, demonstrations and plenty of practical based sessions allowing you to look at, handle and practise using the equipment. Many venues have "break-out" areas and you will, in most cases, have the opportunity to help yourself to tea and coffee in the non-classroom areas.




I booked a course. When will I receive a booking confirmation?


When you book a course online you will receive two email confirmations - one automated email confirms your credit or debit card payment (direct from our Credit/Debit Card Provider) and one from ourselves (usually within 24-48 hours). If you have not received either of these then there is a possibility that these emails may have either been diverted into your "junk/spam" folder, or that you have inadvertently mis-spelt your email address during the booking process. If you have received one, but not the other, then the missing email is almost certainly sitting in your spam folder. This frequently happens with "free" email accounts such as hotmail. If, after checking your spam/junk folder, you still cannot find your booking confirmation, or would like a replacement email sent, please call us on 020 3290 4774 or email info@geopace.net If you have booked by telephone then your booking confirmation should be with you within 1-2 working days.
Alternatively, if you would prefer your booking details to be posted to you, then please email or call us stating at which address you would like to receive them.




I have booked a course and would now like to transfer to another date and/or location?


Provided you are able to give us no less than 21 days' notice we can transfer your place to any other course location or date, subject to availability. Please note that a £20.00 transfer and admin charge applies for each course transfer.




I am unable to attend on the dates booked. What do I do now?


If you are able to give us more than 21 days notice then you can transfer your booking to any other course date and/or location, subject to availability. A nominal transfer fee applies. If you are giving us less than 21 days notice then we can tranfer your booking if you have a medical event or emergency preventing you from attending. For full details please see our Terms & Conditions.




How do I find information on my course location?


Your classroom training location will be included within your Booking Confirmation. Please call us if you would like more information or to clarify the exact location.





During the course:

How large are the classes?


We have small class sizes, depending on the classroom size, and usually no larger than 12 students. This gives everyone a fair chance and ample time to practice and fully participate in our practical sessions.




Is there an exam to sit?


None of our courses have exams! You will therefore not be expected to sit any formal examinations. Your course includes multiple choice questions and answers for you to complete before moving on to the next module, whether in the classroom or online. The module Q&As and the supplementary support material is designed to help you gain the points needed to pass the course.




Who are the tutors?


We have a team of highly qualified tutors who are passionate about our courses and will make sure you not only pass our courses but have a lot of fun at the same time! Our tutor's number one priority is to look after you and ensure you have enjoy learning. They will quickly respond to any learning issues you may have and have a great deal of experience teaching all ages and with a wide range of learning styles. All our tutors are friendly and helpful, and will make you feel at ease and very welcome. They will ensure that you progress well and pass with "flying colours"!





After completion:

What happens if I fail the course?


This is extremely unlikely as your tutor is there to guide you throughout and will ensure that you understand each module before moving on to the next. In the extremely unlikely event that you do not gain sufficient points to pass then we have supplementary sheets that we can post to you for you to complete at home and return. These will add to your total points. Please note that we offer a 100% guarantee that you will pass our courses.




I have completed your course. When will I receive my certificate?


For all accredited courses: If you have selected the digital certificate option then your certificate(s) will be emailed to you once our tutors have completed their compliancy obligations and processed all paperwork associated with your attendance. Please allow 7-10 working days. If you have selected the printed certificate option then please add a further 3-5 working days to the digital certificate lead time. If you have selected a printed certificate (OCN) then please allow 6-8 weeks. However if you have a job interview coming up and have not yet received your certificate we can provide you with an email to confirm your successful completion and to confirm your award status.




How long does the certificates last?


Your accredited certificates have a recommended renewal date 18 months after completing the course. This is not mandatory but if you wish you renew and update your certificate dates then you have two options: 1: Re-attend any of our courses - you will be eligible for a 50% re-sit discount or 2: Enrol on our online (eLearning) versions of these courses (delegate discounts apply). For either option please contact us for more information and enrolment links.




What benefits will an Accredited Certificate be to me?


The successful completion of our accredited courses culminates in the awarding of an OCN (Open College Network) Accredited and Nationally Recognised Certificate for each course. Additionally, our phlebotomy training course is dually accredited with CPD. An accredited course (from any training provider) will have been subjected to a number of stringent processes before being presented before a panel of experts for scrutiny. This expert assessment will either allow for accreditation or the course will be disallowed and return to the provider for further changes. When booking an accredited course you can be assured that the course has been properly and competently evaluated. Always ensure you book accredited courses. Some providers will issue a Certificate of Completion. This is provider issued and has no national recognition.




Will I be able to work on a self-employed (freelance) basis?


Many Aesthetic Therapists will work "solo", offering a service to their clients on a freelance or self-employed basis. You will need to budget for some basic equipment and supplies (consumables) as well as advertising / social media and insurance. If you have also completed our phlebotomy training course then you will have the added opportunity of having a skill-set in high demand by hospitals, GP surgeries and many other healthcare organisations. Most phlebotomists do not work on a self-employed basis. If you have decided to add qualifications from our associated healthcare training provider, Geopace Training, then you may also have qualifcations in healthcare, end of life (palliative) care, neonatal and paediatric phlebotomy and other specialities. The majority of healthcare / carer positions within the UK are for part-time or full time PAYE positions, usually working within hospitals, clinics and surgeries on an employee (PAYE) basis.

If you do decide to start on your own then you will find the following Start-Up guide available on the HMRC website here: www.hmrc.gov.uk/courses/syob2/syob2/index.htm




I need a replacement certificate. Can I order one?


Yes, for digital certificates we can email send a copy of your original email at no charge. For a printed copy there is an admin, processing and mailing charge of £10.00 and for a printed copy (OCN) there is a charge of £25.00 per certificate. To order your replacement please email us at: info@geopace.net or call us on 020 3290 4774




When will I know if I have passed the course?


All students will know as soon as the course has ended. If, in the very unlikely scenario of you not having reached sufficient points, will work with you to improve you marks. Although there are no exams to sit you will answer multiple-choice questions as you progress through the course online and will know as soon as you have achieved sufficient marks. For many courses we have additional support material to help you achieve additional points.




Where will my certificate(s) be sent?


If, at the time of booking, you have selected printed copies of your certificate(s) then you will complete an ongoing assessment sheet during your attendance. This sheet carries two self-adhesive address labels at the foot of the page, which you will fill in for your preferred mailing address. If you choose to order printed certificate(s) at a later date please remember to let us know if you have moved address since completing the course!





General Questions:

Where can I download a copy of your Terms & Conditions?


When you book a place on our course you agree to our Standard Terms & Conditions. You can download a copy before proceeding with your booking at any stage by clicking on the link above. Our T&C are in PDF file format and you can download and print a copy at any time.




Are your courses covered by Public Liability Insurance?


Yes, all our courses are fully insured with a comprehensive Public Liability Insurance policy. We have £2,000,000 Public Liability cover as well as Professional Indemnity and Employer insurance.




I have a question not addressed above.


Please contact us: By telephone on: 020 3290 4774 By email at: info@geopace.net By post at: Geopace Training, The Rufus Centre, Steppingley Road, Flitwick, Beds., MK45 1AH





Call us today on: 020 3290 4774

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