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Frequently Asked Questions
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  • Are all your courses accredited and nationally recognised?
    Geopace Training is the only UK based training provider to award you two qualifications: an Accredited and Nationally Recognised Certificate (from the Open College Network (OCN Credit4Learning) at Level 3 (Advanced Level) or Level 4 (Foundation Degree Level) as well as accreditation by The CPD Certification Service *. Our accredited courses will have been subjected to a number of stringent processes before being presented before a panel of experts for scrutiny, assessment and accreditation. When you book a Geopace Training accredited course you can be assured that the course has been properly and competently evaluated. When you book a course always ensure you are enrolling on a competently accredited course. Some training companies only issue a Certificate of Completion or Certificate of Attendance. These are usually issued directly from the provider, have no intrinsic value and are not nationally recognised. * Please note that our Route to Competency Masterclass awards you CPD Accreditation as well as a Geopace Certificate of Competency.
  • I have not been in education for quite some time. Is there a lot of coursework to do?
    No, not in any way! Our courses have been carefully developed to ensure that you enjoy learning. Our tutors are very experienced at making your learning process fun and enjoyable and are there to support and guide you throughout the course. There will be plenty of support material and handouts for you to use and take away at the end of the course. For most courses you will be practicing on artificial models (artificial arms, vein blocks, ECG models etc.) and many of these are interactive experiences.
  • I would like to book a place. What payment options are available?
    1: You can book online and pay in full by visiting our "Book a Course" page. We accept all major credit and debit cards. OR 2: You can complete a Booking Form and make a deposit payment (to reserve your place) followed by 2 or 3 instalment payments. OR 3: You can call us on 01525 713377 (9.00am - 5.30pm) and pay in full or reserve your place with a deposit payment. OR 4: If you are booking on behalf of a company we can invoice you. Please contact us on 01525 713377 or alternatively please complete our Group Booking enquiry form.
  • I would like to book a package and complete all my training in the shortest period of time. Is this possible? Will I get a discount?
    Both our Phlebotomy Training Courses and Aesthetics Training Courses are available to book as complete packages, either in the classroom or virtual classroom. Please visit our website www.geopace.com and see package options under the "Courses" menu. Packages usually include multiple courses over 1 or 2 days and generally run from 9.30am until 8.30pm. You will have plenty of refreshment and comfort breaks as well as a lunch break and time to relax between courses. These long learning days pass very quickly and you will gain multiple qualifications in a very short period of time. Additionally, by booking a package, you benefit from an additional 20% off the total course fees. Classroom packages will always run in the same training location and in most cases the tutor will be the same for all courses. Virtual classroom (Zoom) packages will also, usually, have the same tutor for all courses.
  • Can I book a place now and pay later (paying by instalments)?
    Yes, you can reserve your place on our course with a single deposit payment, which then reserves your place. You can then choose to pay the balance in 3 or 4 instalment payments on dates to suit you. Your last instalment payment must be no later than 14 days prior to the course start date. Please call us on 01525 713377 to discuss payment options or complete a Booking Form.
  • Will I receive a recognised qualification?
    All Geopace Training courses are accredited with nationally recognised awarding bodies. Our awarding bodies are: The Open College Network (OCN Credit4Learning) and The CPD Certification Service. OPEN COLLEGE NETWORK (OCN Credit4Learning): OCN accredited Courses meet the Ofqual (The Office of Qualifications and Examinations Regulation) regulatory route and are UKAS (The United Kingdom Accreditation Service) approved through ISO to ensure management quality processes are maintained to the highest level throughout all aspects of our organisation. UKAS - British Assessment Bureau number 198810 Accreditation levels offered by Geopace Training are: LEVEL 3 - Advanced (This is equivalent to Level 5 in Ireland) LEVEL 4 - Foundation Degree - FDSc (This is equivalent to Level 6 in Ireland) THE CPD CERTIFICATION SERVICE: CPD accreditation is widely accepted within many industries and The CPD Certification Service offers NHS and other healthcare organisations continuous professional development (CPD) opportunities for all staff at every level. This then provides you not only with additional accreditation when completing our courses but is also acceptable by many employer's annual CPD requirements.
  • What are CPD points?
    Taking training courses to learn more about your work is important. It’s not just the act of undertaking that’s valuable, you need to have a record of your CPD as well. Depending on your job, you may be required to record your CPD points. This is a requirement for many professional bodies. Knowing that CPD points are important is one thing, knowing what they actually are is vital. The points that you earn are a clear way to demonstrate the time you’ve invested in your professional training. Your CPD points record: Online training that’s been completed. Classroom courses you’ve been to. Seminars and webinars that have been attended. Details of your training, including the points you accumulate, can be added to a portfolio. We’ll go through more on what your portfolio and CPD records can look like a little later. Do CPD points equate to hours? Different institutions will have slightly different language for your CPD points. You might hear or read them referred to as units or credits instead. Whichever words your employer or professional body might use, they mean the same thing. One CPD point is equal to one hour of active learning. That means you get one point for every hour you spend on CPD activity. To give you an example, say you attend a day’s training course about delivering first aid. The course runs from 10am to 5pm, plus an hour break for lunch. That training course would award you 9 CPD points. When you complete online CPD courses, you’re not going to have a timer running to determine the time you spend and the CPD points you’re awarded. CPD points are calculated based on a number of factors – the details of which are coming up shortly. How do I find the CPD points of a course? Every course that’s accredited for CPD will have a number of points assigned to it. It’s going to be important for you to know how many points you get, particularly when you have targets to meet. Each provider will work slightly differently, but in general you will be able to find the points earned per course with the course details. For whatever reason you can’t find the points for each course on the company website, get in touch with the provider. Doing face-to-face or classroom training? You will be awarded CPD points based on the active time spent learning, and this will be confirmed before you start. Don’t assume the number of points you’ll get; there might be more or less break time than you expect and after-class assignments may also be included. After you’ve completed your CPD training, you’ll be given a certificate to keep for your records. This document doesn’t show the number of points you’ve accumulated but there are other ways you can check: Find the course on the website and note down the points it is worth. Contact us and we can issue a letter confirming the points earned if needed. How are CPD points calculated? It’s pretty easy to measure the number of active learning hours when you attend a seminar or classroom course. Even webinars and watching an online presentation video are measurable in terms of time. How do you calculate CPD points for online courses? It’s a little trickier, because everyone completes the course at their own pace. When a course is being written, it will be created with a target length in mind. The length will be determined by things like: The level of the course – you’ll usually find that higher level courses have more points since they can have more detailed content. The course subject – some topics take longer to understand and require you to learn more things that are new to you. How specialised the topic is – learning about industry specific subjects can take longer because there are detailed laws and regulations that need to be covered. Training providers are required to assess the length of the course. From this, the points awarded from the CPD activity will be calculated. That’s not the end of the process – the certifying service will also check the course and its contents to confirm the points are correct. Included in the calculation of CPD points for online training will generally be: The time it should take to read and understand the course content. How long is spent watching videos or listening to a podcast. Time spent completing quizzes to check your understanding. Recording your CPD The CPD points that you earn are valuable to you in a number of ways. Your main motivation for completing CPD activities might be because you enjoy broadening your horizons, but you can derive real benefits from your CPD. Having a strong track record of CPD under your belt is good for: Demonstrating your commitment to your work and your knowledge on your CV. Bolstering your case for a pay rise or promotion at work. Gaining admittance to and retaining membership of professional bodies. Admittance to academic or further education courses in your field. How can you demonstrate your history of CPD to recruiters and employers? You need to start and maintain a CPD portfolio or logbook. Aim to record your CPD training soon after each session. This will help you give a clear evaluation of what you’ve learned and be able to measure how you use the training over time. It’ll also mean you don’t forget details like the CPD points you’ve earned. It’s not the end of the world if you do forget the exact name of your course or the points you’ve accumulated – you can always contact your training provider to confirm for you. You have two options when finding a way to source your CPD portfolio. Which one you choose will depend on the resources you have and what will work best for your future records. Hardcopy CPD portfolios Most CPD providers will send you a hardcopy certificate of your CPD training. This may be a requirement of your employer and you may also get peace of mind with having something tangible in your hands. Your CPD portfolio or logbook isn’t just about holding your certificates. You should get into the habit of logging the details of the course. Information you should be noting includes: What you expect to achieve from the CPD. Learning activities that you took part in. The actionable information you took away from the training. Your next steps after the CPD course is completed. Be sure to record the number of CPD points you have earned from each activity. You can then easily calculate your CPD points for the year and see if you need more to meet employer or membership requirements. Keep your paperwork in order with a wallet or file. You can pick up something simple and cheap from a stationery shop, or spend a few pounds more so you’ve got something that looks professional to present to your employer or future employer. How many CPD points do I need? Not every industry or employer will require CPD. Whether it’s mandatory or not, earning CPD points throughout your career is always a positive thing. Contact your professional body or regulator to check what your minimum CPD points for the year are. It’s possible that these requirements can change over time so it’s best to check. Some employers and organisations stipulate how you can earn your CPD points for the year. You might need to ensure that you achieve a mix of: Online training. Practical or in-class assessments. Academic learning. Industry seminars. Be sure to read the details and not just the headline figures!
  • Are these courses recognised in Republic of Ireland?
    We are pleased to confirm that our Level 3 (UK) certificates equate to a Level 5 and our Level 4 (UK) certificates equate to a Level 6 in Republic of Ireland. For a full list of regulatory bodies who recognise this qualification please see the attached "Qualifications can cross boundaries"
  • I have special needs. Am I still able to attend?
    Please email us before you book a place and we can guide you on the best approach. We have taught many students with a wide range of special needs and many are now successfully employed or working independently. Please note, however, that we do need to know in advance if you have any special requirements to ensure that both our tutors and the training venue can provide the best learning environment for you.
  • My course includes a training kit (or I intent to purchase a kit separately). When can I expect to receive it? How will it be sent to me?
    When you book a virtual classroom course you will receive a free comprehensive training kit, allowing you to follow your tutor's instructions and also continue to learn after the course at your pace. Training kits are usually sent by courier (DPD) in UK and Ireland. Other couriers may be used when we send kits to other countries. Please ensure that you give your postal (delivery) full address when you order and include a mobile number for the courier to send you SMS texts with tracking details and delivery updates. For UK deliveries please allow 3-5 working days For Ireland deliveries please allow 5-7 working days For Rest of the World please allow up to 10 working days Please note that you will usually have an option to redirect your package (via our courier's text message link) if you are not in or you can reschedule delivery. If the courier is unable to deliver it can typically take 1-2 weeks to be returned to us and before we can resend it to you, in which time you may miss your course.
  • Where can I find a list of all locations and dates?
    Please visit our Book a Course page to see all locations and dates up to the end of the year. We look forward to seeing you on our course soon. How to find the exact training location for any course date: 1: Visit our "Book a Course" page 2: Click on the [Info] button next to your selected date and location 3: Click on the [Training Location] tab. This will display the location's full address along with a Google Maps link IMPORTANT POINTS: Most training venues will have a refreshments area where you can purchase tea/coffee and snacks. For most venues we will provide water in the training room and for some venues will include tea and coffee. If using the hotel's car park you may need to register your car details at reception, even if you are just being dropped off. Check with the hotel's reception if in any doubt. If you have any special needs please let us know in good time before your training day(s) If you have any other specific venue queries please call the hotel or training venue to clarify.
  • I am under 18 years of age. Can I attend your course?
    If you are under 18 (but over 16 at the time of the course start date) then you are eligible to attend provided you complete a Parental Consent Form and have it signed by a parent or guardian.
  • Are there opportunities for funding for this course?
    Yes, there are a number of institutions who may offer funding on condition that you fall into a qualifiable category. In the UK, your local JobCentre Plus may be able to help you with funding, or alternatively visit your local library for a list of grants and fund providers local to you. Our Funding and Grants page covers a number of financing and grant routes.
  • What type of certificate will I receive?
    When booking a course you will have the opportunity to select your preferred certificate type. This can be digital or printed and will be issued by Geopace Training. If you choose the digital option these are free of charge, but for printed copies a small admin charge applies for printing and postage. When choosing a digital certificate you can order a printed copy at any time after completing the course. All certificates will carry the award status for your course and provides you with documentary evidence of your successful completion. You also have the option to select a certificate issued by our awarding body (OCN Credit4Learning). These certificates are issued in printed form only and carry the awarding body hologram and watermark. These certificates can also be ordered at any time after completing your course.
  • Which certificate option is best for me?
    When you book a course you will have available a number of certificate options. i) DIGITAL CERTIFICATE (Geopace Training): If you choose this option then your certificate, as a digital PDF file, will be available for you to download from your learning platform. Once you have completed your course(s) we receive your course paperwork and registration documents from your tutor, after which your attendance is registered on your learning platform, therefore please allow up to 14 days for your course marks and attendance record to be uploaded before your certificate is released. This option is ideal if you are looking for work and need a digital certificate to send on to prospective employers. Your Geopace Training certificate will list all accreditations awarded to you and the standards you have attained, the course status and the full course title. There is no charge for this option. If you urgently need confirmation of your attendance then please contact us for an interim confirmation email. ii) POSTED CERTIFICATE (Geopace Training): This is a printed copy of your digital certificate, produced on a quality parchment certificate paper and provides you with a signed and authenticated copy of your digital certificate. There is a printing, admin and postage charge of £10.00 for this option. iii) POSTED CERTIFICATE (OCN): This certificate is awarded not by us but by our awarding body - OCN Credit4Learning. A certificate is awarded for each course, carries a hologram and is numbered. Please allow 6-8 weeks for delivery. Unfortunately digital copies of these certificates are not available. There is a registration, admin and postage charge of £25.00 for this option.
  • I am visiting the UK to attend your course or planning to attend a course located outside of the UK. Will this course be helpful to me?
    We have trained many thousands of students from outside the UK, either visiting here specifically to attend our courses or attending one of our non-UK training venues. Our awarding body, Open College Network, awards you an Accredited Certificate which is accepted in many other countries. In many cases our students are looking to enhance their existing professional skills to use outside of the UK or have no local training facilities that can match our extensive training itinerary. All Geopace Training courses accredited with OCN also carry dual accreditation with The CPD Certification Service (CPD Points) - an accrediting organisation that has global recognition. The CPD Certification Service is a key driving force of Continuing Professional Development across the world, and with members in over 100 countries and growing, it is increasingly becoming known as the international organisation for Continuing Professional Development. Many of our students who are based overseas choose to conveniently complete our Virtual Classroom or E-Learning course options. Virtual classroom courses can be completed remotely and you will also receive a comprehensive training kit (yours to keep), each kit is specific to your course, and will enable you to pass the course with full guidance from your virtual classroom tutor. See our Courses for Overseas Students for a full list of virtual classroom courses.
  • I have booked a course and would now like to cancel. How do I do this?
    You may be eligible for a full or partial refund depending on the number of week's notice you can give us. We must receive your notice of cancellation in writing (email or posted). Unfortunately we cannot accept cancellation requests by telephone. Please contact us as soon as possible as your cancellation period and refund eligibility is based on the time between us receiving your written instruction and the first day of your course. For further details please see our standard Terms & Conditions.
  • I want to train as a phlebotomist. Which course or courses are best for me?
    If you are new to phlebotomy and have no previous experience then we would recommend our Introduction to Phlebotomy Course. This course awards you a nationally recognised and accredited qualification at Level 3 (advanced level), equivalent to Level 5 in Ireland. After completing this course you will be able to apply for Trainee Phlebotomist (PayBand 2) positions (NHS) or private sector vacancies. If you already have previous phlebotomy experience then you may choose to specialise with one of our more advanced courses. We offer a Neonatal & Paediatric Phlebotomy Course, an Advanced Phlebotomy Course or you may wish to renew your qualifications with our Phlebotomy Refresher Course. If you are looking for additional practical experience then our Route to Competency Masterclass offers Live Blood Sessions and awards a Geopace Certificate of Competency. If you are looking to expand your horizons yet further then our tailored Aesthetic Therapy courses train you in blood-product related techniques such as Platelet-Rich Plasma harvesting (for Collagen Induction Therapy or Vampire Facials treatments). We also train in cannulation techniques as required for intravenous therapies such as IVNT and vitamin infusions. Our "Book A Course" page categorises courses depending on whether you are looking for Healthcare/Medical Training or Aesthetic Therapy Training, with many courses providing the same certification. Please don't hesitate to email or call us for advise if you are not sure which option is best for you.
  • Do you have eLearning options of your courses?
    Many of our courses are also available as eLearning (online) for Part 1 - theory and, for some courses, a Classroom Part 2 - practical skills.
  • The course location and date I wanted is fully booked. Do you have a waiting list?
    Our courses are run as small groups and as places can fill very quickly. All courses have a "Waiting List" option and therefore if your preferred course is showing as fully booked then please register on this list for immediate notification of any places that become available. You will receive both an email and an SMS text message if you have registered these details. We also recommend that you book onto the next available date for your preferred location. You will then have a priority transfer option should an earlier place become available. Please let us know after booking that you would like to hear of earlier places, should they become available.
  • What information do you need to enable me to enrol?
    When you book a place (or places) we will ask you for the following information: Your full name, as you wish it to appear on your certificate Your date of birth (should you wish to order a replacement certificate, this information will be requested and validated) Your correspondence address (for posting your certificate, if ordering a printed copy) Your occupation - not mandatory but helpful for our tutors when delivering your course Your mobile number, or best contact number, in case of late course changes
  • How do I make a group booking?
    If you are a small group and would like us to train you on a date and time that suits you then we can come to you! We will need a suitable training room (in your workplace or other location booked by yourself) and our tutors are happy to travel anywhere within the UK or Ireland. Usually we quote for a minimum group size of 6 or more happy to train any group size. Please email us or complete the Group Booking Form for a quote. We can also offer you the option of you / your friends / work colleagues training at one of our scheduled training locations on dates (and at times) to suit you. Please contact us for more information.
  • My preferred course is fully booked. Should I add my details to the waiting list?
    There are many reasons why someone may be unable to attend at short notice and therefore we always recommend that you register on the waiting list. If a place does become available you will receive an SMS text message AND and email to advise you of an available place. Please note that all people on our waiting list will receive a notification and therefore the place will be available on a "first come, first served" basis.
  • Can I manage my own booking? Do you have a dedicated Customer Area?
    You can create your own Customer Area before you choose to book any courses. Once you have registered you will be able book your course(s) by logging in and all your customer details will automatically be added to your booking. You will also be able to log in to your Customer Area at any time to check / manage your bookings. Our Customer Sign-up page can be found here. Returning customers can sign back in here.
  • How do I prepare for the course?
    Some of our courses will require the completion of a Home Study Pack to prepare you for the classroom or virtual classroom. If your course has a pre-course pack then within your booking confirmation you will receive links to complete this extra study and this should also be completed before attending. Some courses are available as "hybrid" courses. These are divided into 2 parts - an online (elearning) part (Part 1 - theory) and a classroom part (Part 2 - practical skills). You must complete Part 1 before attending Part 2. Completion of additional (non-classroom) study will boost the number of "nominal learning hours" for each segment of your course and will add to the number of credits you are awarded. When attending a classroom course we recommend that you arrive at least 15 minutes before the start time. If you are attending a virtual classroom session please be ready to log in no later than 5 minutes prior to your start time. For classroom course the venue reception staff will be happy to guide you to our training room and you will also see signage for "Geopace Training". Don't forget to bring a notepad and pen!
  • Which certificate option should I choose?
    For all courses, except Route to Competency Masterclass*, you have three certificate options: A: Digital Certificate from The CPD Certification Service A CPD accredited digital certificate confirms your successful completion of the course and is issued by The CPD Certification Service, our awarding body for Continual Professional Development. Cost: FREE Emailed to you within 14 working days. - B: Printed Certificate from The CPD Certification Service A CPD accredited printed certificate confirms your successful completion of the course and is issued by The CPD Certification Service, our awarding body for Continual Professional Development. Printed on heavyweight vellum paper and ready to frame! Cost: £10.00 Posted to you. Please allow approx. 14 days for delivery. - C: Printed Certificate from Open College Network (OCN) The OCN accredited printed certificate confirms your successful completion of the course and also confirms your qualification level. Issued by OCN (Credit4Learning), our awarding body, and bears OCN's authentication hologram. Cost: £25.00 Posted to you. Please allow approx. 6-8 weeks for delivery. - Please note that you will receive a link to download your Digital Certificate (Option A) after completing your course. You can choose to add Option B or C now or at any time later if you need a printed copy. There is no time limit for ordering a printed certificate.
  • How do I log on to a virtual classroom course?
    Our virtual classroom courses are run as "Zoom" sessions. At the foot of your Booking Confirmation you will find a box headed "Schedule", under which you will see your Zoom ID and Passcode. There is also a quick link "Join" button to fast-track the log-in process. You can join Zoom meetings from a web browser without downloading Zoom. Locate the meeting invite link from your booking confirmation email. Click the join link to join the meeting. If a pop-up window prompts you to open or install the Zoom desktop client, click Cancel. If, however, you decide to install Zoom then it can be downloaded here. For desktop and laptop computers choose the "Zoom Desktop Client" option, or you can add an extension to your internet browser with the "Zoom Extension for Browsers" links (Firefox or Chrome). Finally, if you are planning on using your smart-phone or tablet then you can download an Android or Iphone app from the Google Play or Apple's App Store.
  • I am attending a classroom course. Where will I find the course location?
    Your classroom course location is printed at the foot of your Booking Confirmation. You can also find a reference to ALL Geopace Training's course locations on our "Training Locations" page.
  • How long is the course (what is the course duration)?
    Our two day courses (both classroom and virtual classroom) usually run from 9.30am until around 5.00pm on both days and our one day courses also 9.30am to 5.00pm. We tend to start fairly promptly on time but the finish time can vary a little depending on the number attending, the dynamics of the group and sometimes other factors. Some courses run during a morning, afternoon or evening. For these courses start times are usually: Morning - 9.30am - 12.30pm Afternoon - 2.00pm - 5.00pm Evening - 5.30pm - 8.30pm However, all timings can vary and therefore please refer to your booking confirmation for more precise times or call us on 01525 713377 to check the start times for any courses that you are interested in.
  • I am attending a classroom course. Will there be parking at the venue?
    Most of our training venues have parking on-site although in some cases the venue may have a "Parking Eye" enforcement camera. Ensure, if you are arriving by car, that you have entered your car registration at the reception desk to avoid any parking enforcement notices later. Wherever possible we try to position our training venues close to public transport links and therefore you should have easy access by bus or train for many venues.
  • When does the course start and finish? How many breaks will I get?
    Our full day classroom and virtual classroom courses usually start at 9.30am. Our shorter classroom and virtual classroom courses generally run over one morning, one afternoon or an evening, starting at 9.30am, 2.00pm or 6.00pm. However these times can vary and therefore please ensure that you check your booking confirmation carefully before attending or joining a virtual session. In the classroom (full day courses) we will have a morning and afternoon break of around 15 minutes, and a lunchtime break of usually 45-60 minutes. Please note that end of day timings are approximate and may over or under-run by up to 30 minutes. In our virtual classroom sessions timings for breaks are very flexible and your tutor will be able to adapt to everyone's break requirements. There will also be scheduled breaks throughout.
  • Will I be expected to take notes?
    We recommend that you take notes as you work through the course although this is not essential and entirely up to you. It may help you, however, when you complete the multiple-choice quizzes (at the end of most modules). Your course is supported with a number of information sheets and other resource material which your tutor will hand out during the classroom course and for you to keep. The same information is available for you to download when you attend our virtual classroom courses.
  • I booked a course. When will I receive a booking confirmation?
    When you book a course online you will receive two email confirmations - one automated email from your credit or debit card company and one from our booking platform. If you have not received either of these then there is a possibility that these emails may have either been diverted into your "junk/spam" folder, or that you have inadvertently mis-spelt your email address during the booking process. If you have received one, but not the other, then the missing email is almost certainly sitting in your spam folder. This frequently happens with "free" email accounts such as Hotmail and G-mail accounts. If, after checking your spam/junk folder, you still cannot find your booking confirmation, or would like a replacement email sent, please call us on 01525 7113377 or email info@geopace.net If you have booked by telephone then your booking confirmation will be sent to you usually same same, but within 1-2 working days.
  • I have booked a course and would now like to transfer to another date and/or location?
    Provided you are able to give us no less than 21 days' notice we can transfer your place to any other course location or date, subject to availability. Please note that a £20.00 transfer and admin charge applies for each course transfer.
  • I am unable to attend on the dates booked. What do I do now?
    If you are able to give us more than 21 days notice then you can transfer your booking to any other course date and/or location, subject to availability. A nominal transfer fee applies. If you are giving us less than 21 days notice then we can transfer your booking if you have a medical event or medical emergency preventing you from attending. For full details please see our Terms & Conditions
  • How do I find information on my classroom course location?
    Classroom training locations will be included within your Booking Confirmation. Please call us if you would like more information or to clarify the exact location.
  • What should I wear in the classroom?
    As our courses are run in a relaxed atmosphere, it is fine just to wear something you are comfortable in, Jeans and a T-shirt are perfectly acceptable. If you are attending a phlebotomy training course it can be useful to wear something loose on the arms, to enable you to roll a sleeve for practicing with a tourniquet, and for Route to Competency – Live Blood Draw Sessions. For footwear we ask that you wear closed topped shoes, rather than sandals and similar footwear as you will be working with needles throughout the day and is good practice due to and health and safety requirements.
  • Will I need to sit an exam?
    None of our courses have exams! You will therefore not be expected to sit any formal examinations. Most of our courses do have multiple choice questions at the end of each module, which you will complete as you progress through the course online or in the classroom. These multiple choice Q&As and the supplementary support material is designed to help you gain the points needed to pass the course.
  • How large are the classes?
    In the Classroom: We have small class sizes, depending on the classroom size, and usually no larger than 14 students. This gives everyone a fair chance and ample time to practice and fully participate in our practical sessions. In the Virtual Classroom: Virtual classroom sizes are smaller than classroom courses, usually with a maximum of 8 attending at any one time. However, depending on the type of course you are attending your class size may be much smaller with only 3-4 people.
  • Who are the tutors?
    We have a team of highly qualified tutors who are passionate about our courses and will make sure you not only pass our courses but have a lot of fun at the same time! Our tutor's number one priority is to look after you and ensure you have enjoy learning. They will quickly respond to any learning issues you may have and have a great deal of experience teaching all ages and with a wide range of learning styles. All our tutors are friendly and helpful, and will make you feel at ease and very welcome. They will ensure that you progress well and pass with "flying colours"!
  • Will I have breaks during the course?
    In the classroom: Our full day classroom courses will have a morning and an afternoon break as well as a lunch break, usually around mid-day to 1pm. When you arrive your tutor will brief you on all facilities and you are, of course, free to take "comfort breaks" whenever you wish. Some classroom courses are half-day, either morning, afternoon or evening. These are quite informal and you may choose to help yourself to refreshments or take breaks at any time. In the virtual classroom: You tutor will expect that you will want to take breaks at times that might suit you, and for full day courses there will be a set break around mid-day. Your tutor will go through this when you first log in.
  • Do courses include online learning?
    Some courses include an element of online study before you attend the classroom or virtual classroom session. This is designed to give you a thorough background in the theory element of the subject and provides you with a solid base to learn in your practical sessions. Not all courses include online learning, but all our students will have access to an online learning platform. This will include handouts and support material that can be downloaded and, when you have completed your course(s) will include digital copies of your certificates.
  • How do I access my online learning platform?
    Whichever course or courses you choose, all your online resources will be available to you on one personal learning platform. This is your "go to" digital area for anything relating to your course including online study (if included in your course), handouts and support material and, after your course, your digital certificates. Our Learning Management System is hosted by TalentLMS - a universal learning platform that will enable you to access your online course material on almost any device such as smartphone, tablet, kindle, laptop and desktop computer. Once your course or courses are assigned to you an email will be sent to you for each course will log-in instructions. All your courses will be contained within one log-in area. On initial registration you will be invited to create a password. If you forget this you can request a password re-set at any time. You can access, via the link sent to you, on any device but we would recommend you also download the TalentLMS app if you are predominantly using a smartphone. For Android devices download the TalentLMS app from the Google Play Store. For Apple devices download the TalentLMS app from the App Store.
  • My online training platform is saying that it is locked. What do I do?
    If your online training platform is unused and inactive for a number of weeks then it will automatically deactivate. None of your course work is lost and to reactivate your account simply call us on 01525 713377 or email us on courses@geopace.net
  • Do I need internet access to complete my course?
    You will need to be able to log into your online learning platform to download optional support material and, when you have completed your course, to access your certificates. This can be via a wifi/broadband connection or mobile network.
  • Who are your awarding bodies?
    We are accredited with Open College Network (OCN Credit4Learning) and The CPD Certification Service. OPEN COLLEGE NETWORK (OCN Credit4Learning): OCN accredited courses meet the Ofqual (The Office of Qualifications and Examinations Regulation) regulatory route and are UKAS (The United Kingdom Accreditation Service approved through ISO to ensure management quality processes are maintained to the highest level throughout all aspects of our organisation. BSI - ISO9001 compliant UKAS - British Assessment Bureau number 198810 THE CPD CERTIFICATION SERVICE: CPD accreditation is widely accepted within many industries and The CPD Certification Service offers NHS and other healthcare organisations continuous professional development (CPD) opportunities for all staff at every level.
  • What happens if I fail the course?
    This is extremely unlikely as your tutor is there to guide you throughout and will ensure that you understand each module before moving on to the next. In the very unlikely event that you do not gain sufficient points to pass then we have supplementary learning material that we can provide to you for you to complete at home and return. These will add to your total points. Please note that we offer a 100% guarantee that you will pass our courses.
  • I have completed your course. When will I receive my certificate?
    If you have selected the digital certificate option then your certificate link will be emailed to you once our tutors have completed their compliancy obligations and Geopace Training's admin team have processed all paperwork associated with your coursework and attendance. Please allow 7-10 working days for your registration to be completed. If you have selected the printed certificate (CPD) then please add a further 3-5 working days to the digital certificate lead time. If you have selected a printed certificate (OCN) then please allow 6-8 weeks. However if you have an urgent job interview and have not yet received your certificate we can provide you with an email to confirm your successful completion and to confirm your award status.
  • I need a replacement certificate. Can I order one?
    Yes, for digital certificates we can email a copy of your original email at no charge. For a printed copy (CPD) there is an admin, processing and mailing charge of £10.00 and for a printed copy (OCN) there is a charge of £25.00 per certificate. To order your replacement please email us at: info@geopace.net or call us on 020 3290 4774
  • Does the certificate have an expiry date?
    Your accredited certificates have a recommended renewal date 18 months after completing the course. This is not mandatory but if you wish you renew and update your certificate dates then you have two options: 1: Re-attend any of our courses - you will be eligible for a 50% re-sit discount (please contact us for your 50% off resit code) or 2: Where applicable, enrol on our online (eLearning) versions of these courses. For either option please contact us for more information.
  • What are the benefits of an accredited certificate?
    Geopace Training is the only UK based training provider to award you two qualifications: 1: An Accredited and Nationally Recognised Certificate (from the Open College Network (OCN Credit4Learning) at Level 3 (Advanced Level) or Level 4 (Foundation Degree Level) and 2: n Accredited and Nationally Recognised Certificate awarded by The CPD Certification Service *. All Geopace Training accredited courses have been subjected to a number of stringent processes and close scrutiny before being presented before a panel of experts for assessment and accreditation. When you book a Geopace Training accredited course you can be assured that the course has been properly and competently evaluated. When you book a course always ensure you are enrolling on a competently accredited course. Some training companies will only award you a Certificate of Completion or Certificate of Attendance. These are usually issued directly from the provider, have no intrinsic value and are not nationally recognised. * Please note that our Route to Competency Masterclass awards you CPD Accreditation as well as a Geopace Certificate of Competency.
  • Will I be able to work on a self-employed (freelance) basis?
    We have trained many healthcare professionals who are now working "solo", offering a service to their clients on a freelance or self-employed basis. You will need to budget for some basic equipment and supplies (consumables) as well as advertising and insurance. If you have completed our phlebotomy training course then you will have the added opportunity of having a skill-set in high demand by hospitals, GP surgeries and many other healthcare organisations. However, most phlebotomists do not work on a self-employed basis. If you do decide to start on your own then you will find the following Start-Up guide available on the HMRC website here: www.hmrc.gov.uk/courses/syob2/syob2/index.htm
  • What are the certificate options available?
    For all courses, except Route to Competency Masterclass*, you have three certificate options: A: Digital Certificate from The CPD Certification Service A CPD accredited digital certificate confirms your successful completion of the course and is issued by The CPD Certification Service, our awarding body for Continual Professional Development. Cost: FREE Emailed to you within 14 working days. - B: Printed Certificate from The CPD Certification Service A CPD accredited printed certificate confirms your successful completion of the course and is issued by The CPD Certification Service, our awarding body for Continual Professional Development. Printed on heavyweight vellum paper and ready to frame! Cost: £10.00 Posted to you. Please allow approx. 14 days for delivery. - C: Printed Certificate from Open College Network (OCN) The OCN accredited printed certificate confirms your successful completion of the course and also confirms your qualification level. Issued by OCN (Credit4Learning), our awarding body, and bears OCN's authentication hologram. Cost: £25.00 Posted to you. Please allow approx. 6-8 weeks for delivery. - Please note that you will receive a link to download your Digital Certificate (Option A) after completing your course. You can choose to add Option B or C now or at any time later if you need a printed copy. There is no time limit for ordering a printed certificate.
  • When will I know if I have passed the course?
    All students will know as soon as the course has ended. Please ask your tutor for an update before you leave. If, in the very unlikely scenario of you not having reached sufficient points, will work with you to improve you marks. Although there are no exams to sit you will answer multiple-choice questions as you progress through the course online and will know as soon as you have achieved sufficient marks. For many courses we have additional support material to help you achieve additional points.
  • Who validates the awarding body - OCN Credit4Learning?
    OCN Credit4Learning is a nationally recognised external awarding body. Successfully completing an OCN accredited course with Geopace Training enables you to gain valuable recognition of the skills you have learnt. OCN Credit4Learning credits may also be accepted as a means of entry to further education and university education. OCN Credit4Learning is an Accrediting Organisation that maps courses to National Academic Standards and provides a Quality Assurance service for training providers. OCN Credit4Learning is an Access Validating Agency (AVA) licensed by the Quality Assurance Agency (QAA) for Higher Education. It is regulated by the Qualification and Curriculum Authority (QCA). Students of OCN Credit4Learning Award certificates will benefit from the assurance that the training they have received is underpinned by an organisation that is ISO9001 certified, and has mapped and Accredited Geopace Training courses QCF (formerly NVQ) at Levels 3 and 4. OCN Credit4Learning is a recognised awarding organisation which is approved by OFQUAL who is the regulator of qualifications, examinations and assessments in England.
  • Keep up to date with job opportunities, new courses and special offers.
    Subscribing to our newsletter and email list will give you access to new jobs and the latest opportunities as they arise. You can unsubscribe at any time. To join our mailing list please subscribe via our Contact Us page here.
  • Where can I download a copy of your Terms & Conditions?
    When you book a place on our course you agree to our Standard Terms & Conditions You can download a copy before proceeding with your booking at any stage by clicking on the link above. Our T&C are in PDF file format and you can download and print a copy at any time.
  • Are your courses covered by Public Liability Insurance?
    Yes, all our courses are fully insured with a comprehensive Public Liability Insurance policy. We have £2,000,000 Public Liability cover as well as Professional Indemnity and Employer insurance.
  • I have a question not addressed above.
    Please contact us: By telephone on: +44 (0)1582 477717 By email at: courses@geopace.net By post at: Geopace Training, The Rufus Centre, Steppingley Road, Flitwick, Beds., MK45 1AH, United Kingdom
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